Frequently Asked
Questions

HAVE A QUESTION?

Check out the list of FAQs below!

If you don’t find the answer to your question, please feel free to get in touch.

Product

HOW DOES ZOONO WORK?
Our water-based sanitisers add a long-lasting antibacterial protective layer to hands and surfaces. Once dry, Zoono resembles a layer of microscopic pins that attract, pierce and kill pathogens – the same principle as a pin popping a balloon. It is designed to help support routine hand washing and surface cleaning to provide enhanced protection in between.
WHAT ARE THE PRODUCT INGREDIENTS?
Our products are made from 99% deionised water, 1% active ingredient – Quaternary Ammonium Compound. Our products do not contain alcohol or triclosan.
DO I STILL NEED TO WASH MY HANDS?
Yes. Zoono should be used alongside regular hand washing and cleaning routines to help keep pathogens at bay for longer.
HOW DO I APPLY ZOONO AROUND THE HOME?
Zoono can be used on all surfaces in the home. Follow the instructions on the label – use Zoono after your regular cleaning routine on clean, dry surfaces and allow approx. 10 minutes for drying. For commercial / technical applications, industry specific written protocols are recommended and are provided as required. Zoono is designed to be used alongside regular cleaning habits to provide enhanced protection in between.
IS ZOONO 'TOXIC' OR CAN I USE IT AROUND MY CHILDREN?
Whilst all substances have a ‘toxicity’ level (even water), Zoono has a ‘toxicity rating’ similar to that of Vitamin C. So yes – Zoono can be used around people, pets and plants alike.
HOW DO I USE ZOONO HAND SANITISER?
Simply apply Zoono Hand Sanitiser liberally to the hands and gently rub until dry.
HOW MANY PUMPS OF ZOONO HAND SANITISER SHOULD I USE?
Directions for use: Apply 3ml of product to clean hands and cover all surfaces of the hands. Rub hands for 30 seconds, until dry. Apply product as required. We recommend ZOONO® is used in conjunction with routine hand hygiene procedures.
WILL ZOONO HAND SANITISER STAIN MY CLOTHES?
No. It forms an antibacterial barrier on the skin and will not stain clothing nor discolour skin.
WILL ZOONO HAND SANITISER WASH OR RUB OFF?
No. Zoono Hand Sanitiser does not rub off. Normal washing of the hands and drying with a towel, will not affect efficacy.
HOW WILL MY HANDS FEEL ONCE I APPLY ZOONO HAND SANITISER?
While most people don’t feel Zoono once it’s dry, some people reports their hands feeling silky and moisturised without leaving a visible film or coating.
SHOULD I APPLY HAND SANITISER MORE THAN ONCE PER DAY?
You don’t have to use Zoono Hand Sanitiser more than once a day however it is completely fine to apply more than once a day. Zoono Hand Sanitiser has been proven to remain active on the skin until natural exfoliation occurs and this usually takes 72 hours or so (varies due to factors like exercise, work environment etc). But within high risk environments (Health Care etc), some professionals prefer to use Zoono Hand Sanitiser more frequently.
WILL ZOONO HAND SANITISER DRY MY HANDS OR CAUSE CHAPPED SKIN?
No. Unlike other hand sanitisers that contain up to 70% alcohol (that remove natural oils and dry the skin), Zoono Hand Sanitiser is a mild, non-alcohol formulation. On application, Zoono Hand Sanitiser leaves hands soft and silky.
HAS ZOONO HAND SANITISER BEEN TESTED ON A VARIETY OF SKIN TYPES?
Yes. Zoono Hand Sanitiser has been dermatologically tested in Germany on a range of skin types (older people, young people, fair skinned and dark skinned people etc) – with zero reactions recorded.
ARE THERE TEST RESULTS FOR ANY ZOONO BRANDS?
Yes. Zoono has approx 150 Test Results on file from accredited laboratories around the world, including New Zealand, Australia, UK, Germany, USA, South Africa, Korea, China and Japan. These are provided as part of the Regulatory process for Approvals and Registrations globally.
IF I APPLY AN ALCOHOL-BASED SANITISER AFTER ZOONO, WILL IT EFFECT EFFECTIVENESS?
No. Once Zoono has bonded to the skin, it has been proven to remain effective until such time the skin naturally exfoliates. An application of alcohol in the meantime, will not affect Zoono efficacy.
DOES ZOONO KILL HARMFUL BACTERIA WHEN APPLIED TO HANDS AND SURFACES?
Yes. Scientific studies support the superior longevity benefits of Zoono products in the fight against threat of pathogens.
WHAT BACTERIA, VIRUSES & FUNGI DOES ZOONO KILLS?
It’s important that we conform with national regulatory authorities, therefore, we are unable to name specific pathogens. However, we can confirm that Zoono has successfully been tested against a wide range of pathogens in over 150 laboratory tests worldwide.
DOES ZOONO PROTECT AGAINST COVID-19?
Whilst we are unable to name the specific pathogens ZOONO kills, we can state that we have passed the EN14476 (Enveloped Viruses) in the UK.
In Australia, the TGA allows us to make COVID-19 claims on our surface product.
See ASX Announcement, 23rd March 2020

 

CAN I USE THE SURFACE SANITISER ON MY BABY TOYS?
Yes, you can use the Surface Sanitiser Spray to keep germs off toys. Make sure you clean the toys first then spray and let it completely dry before giving it back to them.
DO YOU ALLOW OTHER BRANDS TO USE YOUR TECHNOLOGY?
We have exclusive partnerships with selected approved brands. These brands can be found on our “Partners” page of our website. If you have discovered a product claiming to use Zoono technology, we advise you check with Zoono before purchasing. Products using Zoono technology illegally can be reported to our legal team via info@zoono.com.

Returns

WHAT IS YOUR RETURNS POLICY?
It is important that you’re happy with the items you’ve purchased from us. If your item is faulty, it may be returned to us. If goods are faulty they may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us. Zoono will strictly not accept returns for open or used items, unless the item is faulty. We will not provide a refund if you change your mind so please select your items carefully.
HOW WILL I RECEIVE MY REFUND?
Orders that qualify for a refund that have been placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your order has been processed. Please see terms & conditions for our return policy. If you used a credit card, the funds will be credited back to your credit card within 5-10 business days however this may vary depending on your bank (and can take up to 15 days). If you used PayPal to place your order, the funds will be returned and visible in your Paypal account immediately.
WHAT HAPPENS IF MY PARCEL IS LOST?
If you believe your parcel has been lost please contact our courier company, please check tracking details in your email.
I RECEIVED A DAMAGED OR FAULTY ITEM. WHAT CAN I DO ABOUT IT?
You may return your item purchased if it is faulty. Please contact us and we will assist you through the process.
WILL POSTAGE BE REFUNDED IF MY ITEMS ARE DAMAGED OR FAULTY?
Yes, if you have sufficient evidence to provide us. Please contact us and we will assist you through the process. Please note, you will need to provide a receipt for these postage costs in order for us to refund you.
CAN I EDIT MY ORDER?
If you need to make a change to the billing address, delivery address and contact number please let us know as soon as you can. If we haven’t shipped your order & we’re not in a high-demand period we will do our best to make the changes. Unfortunately, we’re unable to change the items within your order.
I HAVE RECEIVED MY ORDER BUT IT ISN'T CORRECT. WHAT SHOULD I DO?
Please contact us and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. If you believe your order is incorrect, please contact us.
HOW CAN I RETURN MY ORDER?
Within New Zealand:
You can return your item via any traceable courier service.
You will need to cover courier costs yourself.
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery.
If your item is faulty we will reimburse delivery costs however, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs.

Please return your item to;
ZOONO GROUP OF COMPANIES
24 Bishop Dunn Place
Botany South
Auckland 2013
New Zealand

Within United Kingdom:
You can return your item via any traceable courier service.
You will need to cover courier costs yourself.
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery.
If your item is faulty we will reimburse delivery costs however, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs.

 

Please return your item to;
ZOONO Holdings UK
Unit 15 Bunting Road, Bury St Edmunds,
Suffolk, IP32 7BX
United Kingdom

 

For Australia and other international returns:
Please contact us and we will assist you through the process.

Shopping

DO I NEED AN ACCOUNT TO SHOP ON THE ZOONO WEBSITE?
No, you’re able to shop as a guest. We recommend signing up to our emails so we can let you know when we have special offers or promotions.
I HAVEN'T RECEIVED MY CONFIRMATION EMAIL. IS EVERYTHING OKAY WITH MY ORDER?
You should receive an email as soon as your payment is successfully received. If you do not receive a confirmation email within a few hours and you’ve checked your junk mail folder, please contact us.
HOW DO I USE A PROMO CODE?
You can enter your promo code into the ‘Promo Code’ field within the ‘Shopping Cart’ section of the site. If you have trouble redeeming the order, please contact us for further assistance.
DO YOU SHIP OUTSIDE NEW ZEALAND, AUSTRALIA, THE UNITED STATES OF AMERICA & UNITED KINGDOM?
We do, however some countries are excluded. If we cannot process your order you will be provided a refund.
Unfortunately, we don’t ship to Russia due to strict customs procedures.
Delays due to customs clearance or internal service are not accounted for. International orders (including Australia orders) may incur import duties or taxes levied by the authorities in your country.
These duties, taxes or charges are payable by the receiver. Our courier provider does not ship to the following places: Crimea

Providing the very best protection against germs.