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FAQs

Got a question? Check out the list of FAQs below! If you don't find the answer to your question, please feel free to get in touch (See bottom of this page for our contact form).

Zoono Products

Our products use a unique advance technology, exclusive to Zoono. Our products are applied by a mist, spray or foam. Once dry, Zoono resembles a layer of microscopic pins that attract, pierce and kill pathogens – the same principle as a pin popping a balloon. And in the same manner that the burst balloon cannot be reformed, neither can the pathogens – this means NO resistance and NO superbugs! Unlike traditional sanitisers that kill bacteria by poison or high alcohol content, Zoono is a food safe, water-based surface sanitiser applied as a mist then allowed to dry. Excludes Professional Strength products.

Our Zoono Professional strength products are designed to dry quickly on surfaces, the ingredient we add to our Professional Strength product means this range is not suitable to direct skin contact, however still significantly safer than other commercial products. Zoono ‘Professional Strength’ applies to our Zoono Germ Foggers and is identifiable by the ‘Professional Strength’ symbol on the front of pack.

Around the home, just follow the instructions on the label – apply Zoono via a trigger pack and allow approx. 10 minutes for drying. For commercial / technical applications, industry specific written protocols are recommended and are provided as required.

All products have a ‘toxicity’ level , even water. Zoono has a ‘toxicity rating’ similar to that of Vitamin C, so yes – Zoono can be safely used around people, pets and plants alike. We recommend extra precaution when using Zoono Professional Strength.

Simply apply Zoono Hand Sanitiser liberally to the hands and gently rub until dry.

Zoono GermFree24 is Zoono Hand Sanitiser.

No. Zoono Hand Sanitiser is a liquid that is invisible on application. It forms an antimicrobial barrier on the skin and will not stain clothing nor discolour skin.

No. Zoono Hand Sanitiser does not rub off and will remain active on the skin’s surface for 24 hours. Normal washing of the hands and drying with a towel will not affect efficacy.

On application, the hands feel silky and moisturised without leaving a visible film or coating. A single application of Hand Sanitiser will act like a glove, providing an invisible bond to the skin for 24 hours without the need for reapplication.

You don’t have to… Hand Sanitiser remains active on the skin until natural exfoliation has occurred and this usually takes 24 hours or so (varies due to factors like perspiration). But within high risk environments (Health Care etc), it’s OK to use Zoono more frequently.

No. Unlike other hand sanitisers that contain up to 70% alcohol and chap the hands and dry the skin, Zoono is a mild but effective formulation. On application, Zoono Hand Sanitiser leaves hands soft and moisturised.

Yes. Zoono Hand Sanitiser does not inhibit the normal function of the skin. The antimicrobial layer produced by application of Zoono Hand Sanitiser and which bonds to the skin is permeable to gases and allows the skin to “breath” normally.

Yes. Zoono Hand Sanitiser has been dermatologically tested in Germany on a range of skin types (older people, young people, fair skinned and dark skinned people etc) – with zero reactions recorded.

Yes. Zoono has been tested in accredited laboratories located in New Zealand, Australia, UK, Germany, USA, Turkey, Taiwan, South Africa and Japan. All results are available on request.

Yes. When quick (15 second) efficacy tests are required, we take swabs (before and after treatment) from the surface and measure them via an ATP device. ATP is a globally accepted method of testing for pathogenic presence and is commonly used by QA personnel in all major food and beverage production facilities.

SHOPPING

No, you’re able to shop as a guest. We recommend signing up to our emails so we can let you know when we have special offers or promotions.

If you’re on Zoono.com.au, you will be charged AUD. If you’re on zoono.co.nz you will be charged NZD – just make sure your flag is selected in the options. If your flag is not selected, you will be charged AUD.

Yes we do ship to rural addresses in Australia and New Zealand. 

You should receive an email as soon as your payment is successfully received. If you do not receive a confirmation email within a few hours and you’ve checked your junk mail folder, please contact us.

You can enter your promo code into the ‘Promo Code’ field within the ‘Shopping Cart’ section of the site. If you have trouble redeeming the order, please contact us for further assistance.

New Zealand: Standard shipping is FREE on orders over $60*. For orders under $60 shipping is $5.95*.


Australia: Standard shipping is FREE on orders over $60*. For orders under $60 shipping is $12.95*.

International: Standard shipping is FREE on orders over $120*. For orders under $120 shipping is $40*.

*AUD 

If you’ve forgotten your password you may click the below and follow instructions to reset your password. Please ensure you allow 20 minutes to receive the email to reset your password.

We do however some countries are excluded. If we cannot process your order you will be provided a refund.

Unfortunately we don't ship to Russia due to strict customs procedures. 

Delays due to customs clearance or internal service are not accounted for. International orders may incur import duties or taxes levied by the authorities in your country. These duties, taxes or charges are payable by the receiver. The threshold in the UK is low. 

Our courier provider does not ship to the following places: Crimea Region, Cuba, Iran, North Korea, Russia, Sudan, Syria.

Within New Zealand: 2-5 business days.

Within Australia: 5-10 business days. 

[Our dispatch centre is based in New Zealand]. 

RETURNS

It is important that you’re happy with the items you’ve purchased from us. If you change your mind or your item is faulty, it may be returned to us.  Goods may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us. Zoono will strictly not accept returns for open or used items, unless the item is faulty.

Orders placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your order has been processed. Please see terms & conditions for our return policy. If you used a credit card, the funds will be credited back to your credit card within 5 business days however this may vary depending on your bank (and can take up to 10 days). If you used PayPal to place your order, the funds will be returned and visible in your Paypal account immediately.

Yes. Please refer to our terms & conditions for refund details.

If you believe your parcel has been lost please contact us. We will open up an investigation with our courier provider on your behalf to determine the location of your parcel based o the tracking code.

You may return your item purchased if it is faulty. Please contact us and we will assist you through the process.

Yes, if you have sufficient evidence to provide us. Please contact us and we will assist you through the process. Please note, you will need to provide a receipt for these postage costs in order for us to refund you.

If you need to make a change to the billing address, delivery address and contact number please let us know as soon as you can. If we haven’t shipped your order we will do our best to make the changes. Unfortunately, we’re unable to change the items within your order.

Please contact us and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. If you believe your order is incorrect, please contact us.

Within New Zealand:
You can return your item via any trackable courier service.
You will need to cover courier costs yourself.
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery.
If your item is faulty we will reimburse delivery costs however, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs.  

Please return your item to;
ZOONO GROUP OF COMPANIES
31E Hannigan Drive
St Johns
Auckland 1072
New Zealand

For Australia and other international returns:
Please contact us and we will assist you through the process.

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